How to contact FirstGen support and what to include in your message.
How to reach us, what to send, and when to expect a reply.
FirstGen teamSupportHow to reach us
How | Where | When |
|---|---|---|
By email | support@firstgen.dev | We reply within one business day |
In your dashboard | The Help tab | Same inbox as email |
On Instagram | @firstgen.dev | For news, not account questions |
Phone and live chat | Coming soon |
Hours: Mon–Fri 9am–5pm ET. Mail: Nexus Media LLC dba FirstGen, 18948 Stonebluff Lane, Noblesville, IN 46062.
What to include
Your business name and the email you checked out with.
Your site's address ({name}.firstgen.site or your domain).
What you expected, what happened, and a screenshot if you can.
For a domain problem: the domain and a screenshot of its DNS records.
Privacy, refunds and legal
The same address handles everything: refunds, deletion requests, privacy questions, security reports and legal notices. Write to support@firstgen.dev. The full policies are on the legal pages.
