Frequently asked questions about your FirstGen website and plan.
Short answers to the questions owners ask most.
FirstGen teamSupportAbout your site
Do I have to pay before I see it?
No. Your site is built before you pay anything, and your preview is held for 14 days.
Who owns what?
Your business name, photos, text and domain stay yours. FirstGen keeps the site design and software, which you use while you're subscribed.
Something on my site is wrong.
Tell the chat in your dashboard and it's fixed in seconds. Not a customer yet? Email support@firstgen.dev.
About money
What does it cost?
$197 a month, paid on day one to go live. No setup fee, no contract. Everything is included.
Can I get my money back?
Yes, within 30 days of paying, no questions asked. Email support@firstgen.dev.
How do I cancel?
From the Billing tab, anytime. Your site stays live to the end of the paid month.
Is there...
Question | Answer |
|---|---|
A phone line? | Coming soon. Email us for now. |
Live chat with a person? | Coming soon. Email or the Help tab for now. |
A public API or webhooks? | Coming soon. See the Developer Terms. |
Accounts for people who build sites for clients? | Coming soon. |
A sales call? | No need. Everything happens online. |
