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A Help tab and plain-English policies

The Help tab in the dashboard.

Getting help is now built right into your dashboard, and every one of our policies is written in plain English, so you always know exactly where you stand with FirstGen, from your first free preview to your last bill.

Added

  • A Help tab in your dashboard for any question you have

  • A "Build mine" button to ask for your free preview

  • Terms, privacy, refund and other policies at firstgen.dev/legal, in plain words

  • Messages you send from the Help tab go straight to our support inbox, by email

Improved

  • Replies from support@firstgen.dev within one business day, by email to the address you use

  • One clear refund rule: 30 days, no questions asked; taking it pauses your site

  • Policies written in the same plain words as the rest of the site

Fixed

  • Signing in with an email that has no site yet now tells you exactly what to do next, and how to ask for a free preview

  • Unclear wording about refunds in older pages, now one clear rule

See your website before you pay for it.

Example site for a sample painting company

A sample FirstGen website for a made-up painting company